tvjili
Privacy Policy

1Introduction

This Privacy Policy ("Policy") is issued by tvjili ("tvjili," "we," "us," or "our"), the operator of the online gaming platform accessible at tvjili.vip ("Platform"). This Policy describes how tvjili collects, uses, processes, stores, protects, and discloses the personal information of individuals who access or use the Platform ("you," "Player," or "User").

tvjili is committed to safeguarding the privacy and personal data of every Filipino player who trusts us with their information. We operate in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission ("NPC") of the Philippines. Where applicable, we also observe the data handling guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

By registering an account on tvjili.vip or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to request account closure.

2Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and this Policy, tvjili acts as the Data Controller in respect of the personal data of all registered players on the Platform. As Data Controller, tvjili determines the purposes for which and the means by which personal data is processed.

tvjili has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact the DPO via our Customer Support team at the contact details provided in Section 16 of this Policy.

3Personal Data We Collect

tvjili collects the following categories of personal data from players. The specific data collected depends on the nature of your interaction with the Platform and the services you access.

3.1 Registration and Identity Data

• Full legal name (as appearing on your government-issued Philippine ID)
• Date of birth (for age verification — 21+ only)
• Residential address in the Philippines
• Mobile number (Philippine format)
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued Philippine identification documents (e.g., PhilSys National ID, UMID, Passport, Driver's License)
• Selfie photographs submitted for identity verification
• Proof of address documentation (e.g., utility bills, bank statements)
• Source of funds documentation (where required for AML compliance)

3.3 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, dates, and payment method identifiers
• GCash or Maya account numbers (partial, for transaction matching)
• Bank account details provided for withdrawal processing (BPI, BDO, Metrobank, UnionBank, etc.)
• Cryptocurrency wallet addresses (for USDT TRC20 transactions)

3.4 Gaming Activity Data

• Game session logs including titles played, bet amounts, outcomes, and session duration
• Bonus and promotion utilisation records
• Responsible gaming settings and limit configurations
• Self-exclusion or cool-off period requests

3.5 Technical and Device Data

• IP address and geographic location at the time of login
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 10)

3.6 Communications Data

• Records of live chat, email, and support ticket interactions with our Customer Support team
• Feedback and survey responses
• Complaints and dispute records

4How We Collect Your Data

tvjili collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically: Through cookies, web analytics tools, login session tracking, and device fingerprinting technology during your use of the Platform;
• From third-party payment processors: When you conduct financial transactions through GCash, Maya, or connected banking platforms, transaction data is relayed to tvjili to confirm payment status and prevent fraud;
• From game providers: Certified third-party game studios provide tvjili with session logs and outcome records for game rounds conducted on their platforms;
• From identity verification services: tvjili may use third-party KYC and AML screening services that process your identity documents to provide a verification outcome;
• From public sources: Where permitted under applicable law, tvjili may verify information against public registries, sanctions lists, or fraud databases.

5How We Use Your Personal Data

tvjili processes your personal data for the following specific purposes:

tvjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for such processing.

6Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, tvjili relies on the following legal bases for the processing of your personal data:

• Consent: Where you have given clear, affirmative consent to the processing of your data — for example, when opting into marketing communications or agreeing to optional cookies;
• Contract Performance: Where processing is necessary to perform our contractual obligations to you as a registered player — including account management, game access, and financial transactions;
• Legal Obligation: Where tvjili is required to process your data to comply with applicable Philippine laws, including the Data Privacy Act, the Anti-Money Laundering Act (AMLA), PAGCOR licensing requirements, and tax regulations;
• Legitimate Interest: Where processing is necessary for tvjili's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.

Where processing is based on consent, you retain the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7Sharing Your Personal Data

tvjili does not sell your personal data to any third party. We share your data only with carefully selected partners and where required by law, as described below:

7.1 Service Providers and Processors

tvjili engages reputable third-party service providers to help operate the Platform. These include payment processors (GCash / Maya / banking partners), KYC and AML verification services, certified game providers, cloud infrastructure and data hosting providers, customer support software providers, and security and fraud prevention services. All such providers are contractually bound to process your data only on tvjili's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

tvjili is required by Philippine law to disclose certain player information to authorised government bodies. This includes the Anti-Money Laundering Council (AMLC) for suspicious transaction reporting, PAGCOR for regulatory compliance and audit purposes, the Bureau of Internal Revenue (BIR) where applicable, and any Philippine law enforcement agency presenting a lawful order or warrant.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of tvjili, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via email or in-platform notification prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.

8Data Retention

tvjili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following retention guidelines apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements;
• KYC documentation: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer if a dispute remains unresolved;
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent;
• Technical and device data: Retained for up to twelve (12) months from collection, or longer where required for ongoing security investigations.

Upon expiry of the applicable retention period, tvjili will securely delete or anonymise your personal data unless retention is required by a specific legal obligation or ongoing regulatory proceeding.

9Data Security

tvjili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the tvjili Platform — the same encryption standard used by major Philippine commercial banks;
• Encryption at rest for sensitive stored data, including KYC documents, financial account details, and user credentials;
• Access controls and role-based permissions ensuring that only authorised tvjili personnel with a legitimate need can access specific categories of personal data;
• Multi-factor authentication requirements for all internal tvjili systems that store or process personal data;
• Regular penetration testing and vulnerability assessments conducted by independent security professionals;
• Device fingerprinting and anomaly detection to identify and respond to suspicious login attempts or account activity in real time;
• Data processing agreements with all third-party service providers requiring equivalent security standards.

While tvjili takes all reasonable steps to protect your data, no system of data transmission over the internet or electronic storage is completely secure. Players are encouraged to use strong, unique passwords for their tvjili accounts and to enable two-factor authentication (2FA) as an additional protective measure.

10Cookies & Tracking Technologies

tvjili uses cookies and similar tracking technologies on the Platform to improve functionality, maintain session security, analyse usage patterns, and, where you have consented, to deliver relevant promotional content. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including maintaining your login session, remembering security settings, and enabling core features. These cannot be disabled without breaking site functionality;
• Performance & Analytics Cookies: Collect anonymised data about how players use the Platform, which pages are visited most frequently, and where users encounter technical issues. This data helps tvjili improve the Platform experience;
• Functional Cookies: Remember your preferences such as preferred language, display settings, and account options to provide a more personalised experience;
• Marketing Cookies (Consent-Based): Used to track your activity on the Platform so that relevant promotions and offers can be shown to you. These are only set with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect the functionality and performance of the tvjili Platform. Clearing your browser cookies will log you out of your current session.

11Children's Privacy and Age Restriction

The tvjili Platform is strictly intended for use by adults aged 21 years and above. tvjili does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is conducted at registration and during KYC.

If tvjili becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all collected data will be securely deleted (subject to any overriding legal retention obligations), and the matter will be escalated to our compliance team. Where warranted, the relevant authorities may be notified.

If you believe that a person under 21 has registered on tvjili, please contact our support team immediately at support@tvjili.vip. We take this issue seriously and will act without delay.

12Exercising Your Data Rights

As a tvjili player and as a data subject under the Philippine Data Privacy Act, you may exercise any of the rights described in the summary section at the top of this page by submitting a written request through our Customer Support team. To exercise your rights, please:

1. Contact tvjili Customer Support via live chat on tvjili.vip or email support@tvjili.vip;
2. Identify yourself as the registered account holder and state the specific right you wish to exercise;
3. Provide any information or documentation reasonably requested by tvjili to verify your identity before acting on your request;
4. Allow up to thirty (30) calendar days for tvjili to respond to your request, as permitted under the Philippine DPA.

tvjili will not charge a fee for processing data rights requests in ordinary circumstances. Where requests are manifestly unfounded, repetitive, or excessive, tvjili reserves the right to charge a reasonable administrative fee or to decline the request, explaining the reasons for doing so.

If you are not satisfied with tvjili's response to your data rights request, or if you believe your personal data is being processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

13Data Breach Notification

In the unlikely event of a personal data breach involving tvjili player data, we will take the following steps in accordance with the Philippine Data Privacy Act:

• Contain and assess the breach as quickly as possible upon discovery;
• Notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, where the breach is likely to result in a risk to the rights and freedoms of affected individuals;
• Notify affected players without undue delay where the breach is likely to result in high risk to their rights and freedoms — including the nature of the breach, the categories of data affected, likely consequences, and the measures we have taken or propose to take;
• Document the breach in our internal Data Breach Register, including the facts surrounding the breach, its effects, and the remedial actions taken.

tvjili maintains a dedicated incident response procedure for data breach scenarios. All staff with access to personal data receive regular training on data security and breach response protocols.

14Third-Party Websites and Services

The tvjili Platform may contain references to third-party services — such as game providers' help pages, payment processors' terms, or regulatory body websites — which are separate from the tvjili Platform and are not governed by this Privacy Policy. tvjili is not responsible for the privacy practices or content of any third-party website or service.

We encourage you to review the privacy policies of any third-party service you use in connection with your tvjili account, including your GCash or Maya payment app, before providing them with personal information.

15Amendments to This Policy

tvjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or developments in the Platform's features. Any changes will be posted on tvjili.vip with a revised "Last Updated" date. Where changes are material to the way we process your data, we will provide notice by email or via an in-Platform notification at least fourteen (14) days before the changes take effect, where reasonably practicable.

Your continued use of the tvjili Platform after the effective date of any revised Policy constitutes your acknowledgement and acceptance of the updated terms. If you disagree with any changes, please stop using the Platform and contact our support team.

16Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or tvjili's data practices, please contact us through any of the following channels:

• Live Chat: Available 24/7 at tvjili.vip after logging in to your account — the fastest route for urgent data concerns
• Email: support@tvjili.vip (plain text — not a clickable link; please copy and paste into your email client)
• Subject Line: Please include "Privacy Request" or "Data Rights" in your email subject for faster routing to our DPO
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and provide a full response within 30 calendar days, as required by the Philippine DPA

If you are not satisfied with how tvjili handles your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines at privacy.gov.ph.